Welcome to the JoyTutus Help Center
Frequently Asked Questions
What are the dimensions of the tent when packed?
When folded and stored in its bag, the packed dimensions of the tent are 73″L x 8.6″W.
The tent can be used on the ground alone, right?
Yes, this tent can be used as an SUV tent or as a standalone gazebo tent.
Want to purchase a separate blackout cloth. Is that available?
Please kindly contact us via service@joytutus.com with the order ID to purchase the blackout cloth for this tent.
Is it difficult to set up the tent?
No, this tent is easy to install and disassemble. You only need one pull to form the roof. It is recommended that two people work together for the setup.
How many people can it accommodate?
This tent can accommodate 8 people.
Can this SUV tent fits around a 2015 grand caravan's tailgate?
Yes, this SUV tent can fit around the tailgate of a 2015 Grand Caravan.
Other Issues
If my rod is damaged, where can I get the replacement?
If you found the rod damaged, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
How can I install the tent?
We have installation video listing on the product page. Please check and let us know if you need further help.
The zipper where it is attached to the body is ripped, how can I do?
If you found the zipper ripped, please get in touch with our after-sales service team at service@joytutus.com with order ID and ripped pictures. We will provide you proper solutions.
The tent looks very big, can one person install it?
Before you buy, you can watch our installation video to see if one person can install it properly. Generally, it will take a little time for one person to install it.
The installation instruction is included for quick and fast assembly. Pay attention when you install Tent Poles, check the front and rear poles are tightly connected and seamless, otherwise, the poles will be broken easily. (If during installation tent pole breaks due to improper operation, we will provide a one-time free opportunity to replace the pole.)
What's the material of this tent?
JOYTUTUS pickup truck tent is made of 210D polyester oxford, with PU2000 water-proof coating, rainproof and waterproof.
How do I know whether the pickup truck tent fits my vehicle?
The truck bed tent will fit for pickup truck with 5-6.5ft truck bed. It is mostly ompatible with F150, Ram, Silverado, Tundra, Sierra, Titan etc. Perfect with Joytutus truck air mattress for comfortable car camping, fishing, hiking, etc. If you can not find the fitment, we suggest you check the vehicle information on the product page first.
