Welcome to the JoyTutus Help Center
Frequently Asked Questions
What is included in this package?
This tent package includes–1 x tent, 1 x carry bag, 4 x fiberglass pole, 1 x user guide.
Is it convenient to carry them?
Yes, this tent comes with a carrying storage bag for easy transport and storage.
What is the tent made of?
This truck tent is made of double-layer 210D polyester oxford with a PU2000 waterproof coating, making it rainproof and waterproof.
How can I order just the poles?
If you need to order replacement poles, please kindly contact us via service@joytutus.com with the order ID and item pictures.
What should I pay attention to when installing the poles?
Please kindly check the front and rear poles are tightly connected and seamless, otherwise the poles will be broken easily.
Are there any other colors besides blue-gray and blue-gray?
Will this fit a Santa Cruz XRT
No, this tent does not fit a Santa Cruz XRT.
Other Issues
If my rod is damaged, where can I get the replacement?
If you found the rod damaged, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
How can I install the tent?
We have installation video listing on the product page. Please check and let us know if you need further help.
The zipper where it is attached to the body is ripped, how can I do?
If you found the zipper ripped, please get in touch with our after-sales service team at service@joytutus.com with order ID and ripped pictures. We will provide you proper solutions.
The tent looks very big, can one person install it?
Before you buy, you can watch our installation video to see if one person can install it properly. Generally, it will take a little time for one person to install it.
The installation instruction is included for quick and fast assembly. Pay attention when you install Tent Poles, check the front and rear poles are tightly connected and seamless, otherwise, the poles will be broken easily. (If during installation tent pole breaks due to improper operation, we will provide a one-time free opportunity to replace the pole.)
What's the material of this tent?
JOYTUTUS pickup truck tent is made of 210D polyester oxford, with PU2000 water-proof coating, rainproof and waterproof.
How do I know whether the pickup truck tent fits my vehicle?
The truck bed tent will fit for pickup truck with 5-6.5ft truck bed. It is mostly ompatible with F150, Ram, Silverado, Tundra, Sierra, Titan etc. Perfect with Joytutus truck air mattress for comfortable car camping, fishing, hiking, etc. If you can not find the fitment, we suggest you check the vehicle information on the product page first.
