Welcome to the JoyTutus Help Center
Frequently Asked Questions
Does the light string in the picture come with it?
No, the tent does not come with LED light string, please contact us via service@joytutus.com with the order ID if you need it.
Are there other color options available for the tent with a awning?
No, the tent with a awning is currently only available in gray-green.
Does it fit a Silverado 3500?
Yes, this tent fits a Chevy Silverado 3500 with a 6.5 ft bed.
How long does it usually take to receive it?
After shipping, the package typically takes about 3-5 days to arrive.
Will a lot of mosquitoes come in at night while sleeping?
If you zip up the tent and close all doors and windows securely, mosquitoes will not be able to get in.
Other Issues
If my rod is damaged, where can I get the replacement?
If you found the rod damaged, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
How can I install the tent?
We have installation video listing on the product page. Please check and let us know if you need further help.
The zipper where it is attached to the body is ripped, how can I do?
If you found the zipper ripped, please get in touch with our after-sales service team at service@joytutus.com with order ID and ripped pictures. We will provide you proper solutions.
The tent looks very big, can one person install it?
Before you buy, you can watch our installation video to see if one person can install it properly. Generally, it will take a little time for one person to install it.
The installation instruction is included for quick and fast assembly. Pay attention when you install Tent Poles, check the front and rear poles are tightly connected and seamless, otherwise, the poles will be broken easily. (If during installation tent pole breaks due to improper operation, we will provide a one-time free opportunity to replace the pole.)
What's the material of this tent?
JOYTUTUS pickup truck tent is made of 210D polyester oxford, with PU2000 water-proof coating, rainproof and waterproof.
How do I know whether the pickup truck tent fits my vehicle?
The truck bed tent will fit for pickup truck with 5-6.5ft truck bed. It is mostly ompatible with F150, Ram, Silverado, Tundra, Sierra, Titan etc. Perfect with Joytutus truck air mattress for comfortable car camping, fishing, hiking, etc. If you can not find the fitment, we suggest you check the vehicle information on the product page first.
