Welcome to the JoyTutus Help Center
– your dedicated resource for all support and troubleshooting needs.
Frequently Asked Questions
What material is the car air mattress made of?
The car air mattress is made of Polyvinyl Chloride (PVC).
What is the weight limit for the car air mattress?
This car air mattress can support up to 400-600 pounds.
Is the car air mattress water-resistant?
No, the car air mattress is not water-resistant.
How long does it take to inflate or deflate the car air mattress?
The electric car pump inflates and deflates the car air mattress within minutes.
What additional accessories come with the car air mattress?
The mattress includes 4 water cup holders, 2 phone holders, 2 small pillows, an emergency repair kit, and a convenient storage bag.
Other Issues
My pump is broken, where can I get a replacement pump?
We are very sorry to hear that your pump was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
