Welcome to the JoyTutus Help Center
How to install the car air mattress?
Frequently Asked Questions
What is the difference between the built-in air pump version and the regular air pump version?
The built-in air pump is portable after charging, and no plug needed during use. The regular air pump needs an outlet or car socket to work.
How many air chambers does the mattress have?
The mattress has 3 independent air chambers, and they can reduce the risk of air leakage and increase the durability.
What materials are used for the surface and pillows of the mattress?
The surface and pillows are made of soft velvet-like flocking fabric.
Does the mattress come with a water cup holder?
Yes, the head of the mattress is outfitted with a water cup holder.
What is the function of this repair kit?
The repair kit is meant for patching up small punctures or tears that might occur during use. If your mattress gets a minor damage, you can try fixing it with the provided repair kit.
Other Issues
What material is the car air mattress made of?
The car air mattress is made of Polyvinyl Chloride (PVC).
What is the weight limit for the car air mattress?
The car air mattress can support 400- 600 pounds.
Is the car air mattress water-resistant?
No, the car air mattress is not water-resistant.
My pump is broken, where can I get a replacement pump?
We are very sorry to hear that your pump was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
How long does it take to inflate or deflate the car air mattress?
The electric car pump inflates and deflates the car air mattress within 30 seconds.
