Welcome to the JoyTutus Help Center
Frequently Asked Questions
Are the lenses flat?
No, the lenses have a slight curve.
Does it come with an instruction manual?
Yes, this visor comes with an instruction manual.
Can it be used at night?
It is not recommended to use the sun visor at night.
Will it deform after long-term use?
No, the lenses are made of high-quality heat-resistant PC material to prevent deformation and withstand high temperatures.
How to perform a polarization test?
This visor comes with a polarization test card, please use it to perform the test.
The sun visor keeps falling down and won’t stay up. How can I resolve this issue?
You can try using a screwdriver to tighten the screws located on the side of the clip’s pivot.
Other Issues
My clip is broken, what can I do?
We are very sorry to hear that the clip was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will provide you proper solutions.
Thank you for your understanding and patience.
My installation parts are missing, could you please help me?
We are very sorry to hear that the parts are missing. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and missing part pictures. We will provide you proper solutions such as sending replacement parts or replacement item.
Thank you for your understanding and patience.
3 of the words have poked through and the shade doesn’t open or close good at all. HELP.
We are very sorry to hear that the parts are missing. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and missing part pictures. We will provide you proper solutions such as sending replacement parts or replacement item.
Thank you for your understanding and patience.
Sun visor is off center, needs a replacement.
We are very sorry to hear that the sun visor is off center. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and some pictures to show the problem. We will provide you proper solutions such as replacement item or refund.
Thank you for your understanding and patience.
The mechanism that makes the visor stay in place does not work. When I try to adjust it , it simply flops down. It doesnt stay in place. Can you please help me out with this problem?
We are very sorry to hear that the sun visor is not stayed in place. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and some pictures to show the problem. We will provide you proper solutions such as replacement item or refund.
Thank you for your understanding and patience.
How can I install the sun visor?
We have installation video listing on the product page. Please check and let us know if you need further help.
