Welcome to the JoyTutus Help Center
Frequently Asked Questions
Wondering how much weight they can hold?
These crossbars can hold items up to 165 LBS.
Will it fit my 2023 Subaru Forester Wilderness?
Yes. This crossbar will fit the 2023 Subaru Forester Wilderness.
Does it take two people to install?
This crossbar is easy to install and can be completed by one or two people.
Does this crossbar make a lot of noise while driving?
No, this crossbar is aerodynamically designed to effectively reduce wind resistance and noise.
Is there any guidance or technical support after purchase?
These roof rack crossbars come with 12 months of technical support. If you have any concerns or questions, please contact us service@joytutus.com with the order ID and item pictures.
Other Issues
Is the key universal？
The key is not universal, you can contact us via service@joytutus.com with order ID and part pictures to get the correct one.
Where can I buy replacement keys?
Yes, the replacement keys are available. Please contact us via service@joytutus.com with order ID and part pictures at any time if you need them.
My key is broken, where can I find the replacement key？
We are very sorry to hear that your roof rack key has broken. To ensure we can resolve this matter promptly, please contact our after-sales service team at service@joytutus.com with the order ID and broken pictures. We will arrange for a replacement key to be sent to you as soon as possible.
Thank you for your understanding and patience.
How can I choose the right roof rack cross bars for my vehicle?
Different roof racks are designed to fit specific car models. To ensure compatibility, we suggest checking the product name and reading the detailed description provided on the product page of the purchasing platform. Your support and cooperation are greatly appreciated.
What are the dimensions?
The product page includes the dimensions of various roof rack crossbars, including length, width, and height. You can use these measurements to select the product that best fits your requirements.
I wonder if it is difficult to install?
You don’t need to worry about installation difficulties. We offer a comprehensive manual with detailed instructions and images, along with video tutorials for some products. Simply search using the SKU in the search box to find these resources.
What is the load-bearing capacity?
The load capacity of the roof rack ranges between 150 and 200 pounds.
My roof rack cross bars received scratches, how do you solve it?
If your roof rack has scratches, the method of treatment will depend on the severity of the scratch and the material of the roof rack. Here are some common methods:
Minor Scratches
1. Clean the Surface: First, thoroughly clean the roof rack with warm water and a mild detergent to remove any dirt and dust.
2. Use Wax or Polish: Apply automotive metal wax or plastic polish to the scratched area. This method is usually suitable for metal and certain types of plastic surfaces.
Moderate Scratches
1. Sanding: If the material allows, you can lightly sand the scratch with fine sandpaper (e.g., 2000 grit). After sanding, use a polish to smooth the surface.
2. Touch-Up Pen or Spray Paint: Sometimes, you can use a matching touch-up pen or spray paint to cover the scratch, following the product instructions carefully.
Severe Scratches
1. Professional Repair: For deep or severe scratches, it’s recommended to consult a professional auto repair shop or after-sales service center for assessment and repair.
2. Replacement Parts: If the damage is too severe to be repaired, consider replacing the damaged parts of the roof rack.
Precautions
– Before attempting any repair, check the material specifications of your roof rack to ensure that the tools and chemicals you use won’t cause further damage.
– If you’re unsure how to proceed, please feel free to contact us at service@joytutus.com with order ID and broken pictures and we will provide you relevant solutions.
My cover was lost during driving, where can I get one?
We are very sorry to hear that your roof rack cover was lost. To ensure we can resolve this matter promptly, please contact our after-sales service team at service@joytutus.com with the order ID and part pictures. We will arrange for a replacement key to be sent to you as soon as possible.
Thank you for your understanding and patience.
My roof rack makes a lot of wind noise, what should I do?
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the wind noise from your roof rack. Below are our recommended solutions to address this issue:
Check Installation Alignment
Ensure the roof rack crossbars and attachments are installed according to the manual, positioned at the vehicle’s recommended points. Misalignment can create turbulence, increasing noise.
Use an Aerodynamic Fairing/Wind Deflector
Attach a front fairing (compatible with your rack model) to redirect airflow over the rack, reducing turbulence. We can provide a complimentary fairing or recommend third-party options.
Optimize Load Placement
Secure items close to the vehicle’s roof and avoid uneven protrusions. Use a cargo box or aerodynamic covers for irregularly shaped loads.
Inspect for Wear or Damage
Loose fittings, worn rubber seals, or damaged components may worsen noise. Tighten all bolts and replace any deteriorated parts (we can send replacements if needed).
Noise-Reduction Accessories
Consider foam padding for crossbars or vortex-reduction kits to disrupt airflow patterns.
If the issue persists, please contact us at service@joytutus.com with order ID and broken pictures to coordinate the next actions. We value your feedback and are committed to improving your experience.
