Welcome to the JoyTutus Help Center
Frequently Asked Questions
Will it block my makeup mirror?
No, the installation method of this sun visor will not block your makeup mirror, allowing you to open the mirror conveniently at any time.
Can it block glare?
Yes, this sun visor extender can effectively block sunlight and glare, helping to protect your eyes from intense sunlight and increasing driver safety.
Is it only available in black?
Yes, it is currently only available in black. If you prefer the dropdown part not to be black, we recommend choosing a sun visor with a transparent dropdown section.
Is the stretch section easy to pull out and retract?
Yes, the stretch section is easy to pull out and retract in parallel.
If the sun visor is damaged, how should it be handled?
If the sun visor extender is damaged during the warranty period, please contact us via service@joytutus.com with the order ID and damage pictures. We are happy to provide warranty service.
Other Issues
My clip is broken, what can I do?
We are very sorry to hear that the clip was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will provide you proper solutions.
Thank you for your understanding and patience.
My installation parts are missing, could you please help me?
We are very sorry to hear that the parts are missing. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and missing part pictures. We will provide you proper solutions such as sending replacement parts or replacement item.
Thank you for your understanding and patience.
3 of the words have poked through and the shade doesn’t open or close good at all. HELP.
We are very sorry to hear that the parts are missing. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and missing part pictures. We will provide you proper solutions such as sending replacement parts or replacement item.
Thank you for your understanding and patience.
Sun visor is off center, needs a replacement.
We are very sorry to hear that the sun visor is off center. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and some pictures to show the problem. We will provide you proper solutions such as replacement item or refund.
Thank you for your understanding and patience.
The mechanism that makes the visor stay in place does not work. When I try to adjust it, it simply flops down. It doesnt stay in place. Can you please help me out with this problem?
We are very sorry to hear that the sun visor is not stayed in place. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and some pictures to show the problem. We will provide you proper solutions such as replacement item or refund.
Thank you for your understanding and patience.
How can I install the sun visor?
We have installation video listing on the product page. Please check and let us know if you need further help.
