Welcome to the JoyTutus Help Center
Frequently Asked Questions
Air pump does not work or charge been charging it for 2 hrs nothing.
Please note that the air pump will not function properly if it is not securely latched onto the valve. You need to ensure that you hear a ‘click’ sound, which indicates that the pump is properly locked in place. Without this ‘click,’ the air will not flow into the air mattress. For further concerns, please kindly contact us via service@joytutus.com with your order ID.
What is the fastest method for deflating the mattress?
To deflate the mattress, simply take out the air pump and insert it in reverse.
Can the air mattress be used outside of the vehicle?
Yes, the air mattress can be moved from the vehicle to the campsite, such as tents, living rooms, and courtyards.
Will the mattress remain inflated while in use for extended periods?
Yes, normally, it will maintain its inflation over 48 hours.
How can I inflate the pillows?
You can snap the air nozzle onto the air pump to inflate the pillows.
Does this fit in Tesla Model Y 2025 Juniper?
How to know when to stop inflating?
Other Issues
What material is the car air mattress made of?
The car air mattress is made of Polyvinyl Chloride (PVC).
What is the weight limit for the car air mattress?
The car air mattress can support 400- 600 pounds.
Is the car air mattress water-resistant?
No, the car air mattress is not water-resistant.
My pump is broken, where can I get a replacement pump?
We are very sorry to hear that your pump was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
How long does it take to inflate or deflate the car air mattress?
The electric car pump inflates and deflates the car air mattress within 30 seconds.
