Welcome to the JoyTutus Help Center
Frequently Asked Questions
Are there any specific things I need to pay attention to during the first use of a mattress?
Please leave the mattress inflated overnight after initially inflating it to smooth out wrinkles.
Is the mattress supportive enough for two adults?
Yes, it’s crafted from thickened fabric and offers exceptional stability and comfort for two adults.
What is the purpose of the two separate air chambers?
The two separate air chambers allow customization for either full-size or solo use and ensure undisturbed sleep for two people.
Can I move the air mattress to the campsite?
Yes, you can move the mattress seamlessly from the vehicle to the campsite, and fold when folded, it can be used as an outdoor sofa during your camping trip.
What is the material of the black part of the mattress? Is it waterproof?
The black part is made of high-strength oxford, and it is waterproof.
Other Issues
What material is the car air mattress made of?
The car air mattress is made of Polyvinyl Chloride (PVC).
What is the weight limit for the car air mattress?
The car air mattress can support 400- 600 pounds.
Is the car air mattress water-resistant?
No, the car air mattress is not water-resistant.
My pump is broken, where can I get a replacement pump?
We are very sorry to hear that your pump was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
How long does it take to inflate or deflate the car air mattress?
The electric car pump inflates and deflates the car air mattress within 30 seconds.
