Welcome to the JoyTutus Help Center
Frequently Asked Questions
What is the width of the middle? From inner wheel wells.
Starting from the inner wheel well, the width of the center of the mattress is 42.5 in. If you still have any questions, please kindly contact us via service@joytutus.com with your order ID.
My mattress leaked air when I first time inflate and use it. Is it a defective one?
Inflate the mattress and leave it for a few hours prior to first use, as the material will stretch during this time and additional air is needed to return the mattress to its desired firmness. Air loss at this time is normal and does not mean the mattress is leaking.
Will this mattress fit SUV?
No, it is made for trucks, and also ideal for tents, living rooms, courtyards.
Does lying on this mattress make it feel too soft?
The mattress offers a medium softness, with a velvet-like flocking fabric surface that provide a plush yet supportive sleeping surface.
Is the air pump convenient to use during road trip?
Yes, since it includes a cigarette lighter adapter, making it convenient for vehicle use.
Other Issues
What material is the car air mattress made of?
The car air mattress is made of Polyvinyl Chloride (PVC).
What is the weight limit for the car air mattress?
The car air mattress can support 400- 600 pounds.
Is the car air mattress water-resistant?
No, the car air mattress is not water-resistant.
My pump is broken, where can I get a replacement pump?
We are very sorry to hear that your pump was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
How long does it take to inflate or deflate the car air mattress?
The electric car pump inflates and deflates the car air mattress within 30 seconds.
