Welcome to the JoyTutus Help Center

– your dedicated resource for all support and troubleshooting needs.

Frequently Asked Questions

Will this fit truck cap with a four inch rise?

It fits, but the straps connecting the door handle and the hub might be a bit short.

Can it be installed on a Tacoma?

No, this tent will not fit on a Tacoma.

Can it be built without a soft top on the truck?

No, this tent will only work on full-size trucks with soft topper or camper shell.

Do you have other colors?

No, currently we only have this one color.

Is it waterproof?

Yes, the tent features a PU2000 waterproof coating, making it rainproof and sunproof

My truck has an inflatable rooftop canopy. Is it suitable for installing this tent?
No, it is not suitable. This tent is recommended for use with soft-top and hard-top truck bed canopies and is not recommended for use with inflatable truck bed canopies.

Other Issues

If my rod is damaged, where can I get the replacement?

If you found the rod damaged, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.

How can I install the tent?

We have installation video listing on the product page. Please check and let us know if you need further help.

The zipper where it is attached to the body is ripped, how can I do?

If you found the zipper ripped, please get in touch with our after-sales service team at service@joytutus.com with order ID and ripped pictures. We will provide you proper solutions.

The tent looks very big, can one person install it?

Before you buy, you can watch our installation video to see if one person can install it properly. Generally, it will take a little time for one person to install it.
The installation instruction is included for quick and fast assembly. Pay attention when you install Tent Poles, check the front and rear poles are tightly connected and seamless, otherwise, the poles will be broken easily. (If during installation tent pole breaks due to improper operation, we will provide a one-time free opportunity to replace the pole.)

What's the material of this tent?

JOYTUTUS pickup truck tent is made of 210D polyester oxford, with PU2000 water-proof coating, rainproof and waterproof.

How do I know whether the pickup truck tent fits my vehicle?

The truck bed tent will fit for pickup truck with 5-6.5ft truck bed. It is mostly ompatible with F150, Ram, Silverado, Tundra, Sierra, Titan etc. Perfect with Joytutus truck air mattress for comfortable car camping, fishing, hiking, etc. If you can not find the fitment, we suggest you check the vehicle information on the product page first.

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Still Need Help?

We provide 24-hour online technical support.

+1 681 771 6771