Welcome to the JoyTutus Help Center
Frequently Asked Questions
Will it come with a user manual?
Yes, the awning comes with a user manual.
The installation hardware is missing.
Please first check inside the black box to see if the installation hardware is included. If you have any issues, please kindly contact us via service@joytutus.com with the order ID and item pictures.
Once installed, can I drive with it closed?
Yes, after installation and ensuring the product’s stability, you can drive with it closed.
Will it leak?
No, this product is made of waterproof polyester fabric. Even in the rain, you don’t have to worry about water infiltration or leakage.
Is it difficult to install?
No, this awning uses a roof frame and support poles with a twist-lock telescoping structure, allowing for quick and easy installation and retraction within 1 minute.
Are there any mounting requirements for this awning?
Yes, this awning needs to be installed on a roof rack or roof platform.
Other Issues
My clip is broken, what can I do?
We are very sorry to hear that the clip was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will provide you proper solutions.
Thank you for your understanding and patience.
My installation parts are missing, could you please help me?
We are very sorry to hear that the parts are missing. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and missing part pictures. We will provide you proper solutions such as sending replacement parts or replacement item.
Thank you for your understanding and patience.
3 of the words have poked through and the shade doesn’t open or close good at all. HELP.
We are very sorry to hear that the parts are missing. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and missing part pictures. We will provide you proper solutions such as sending replacement parts or replacement item.
Thank you for your understanding and patience.
Sun visor is off center, needs a replacement.
We are very sorry to hear that the sun visor is off center. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and some pictures to show the problem. We will provide you proper solutions such as replacement item or refund.
Thank you for your understanding and patience.
The mechanism that makes the visor stay in place does not work. When I try to adjust it , it simply flops down. It doesnt stay in place. Can you please help me out with this problem?
We are very sorry to hear that the sun visor is not stayed in place. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and some pictures to show the problem. We will provide you proper solutions such as replacement item or refund.
Thank you for your understanding and patience.
How can I install the sun visor?
We have installation video listing on the product page. Please check and let us know if you need further help.
