Welcome to the JoyTutus Help Center
Frequently Asked Questions
Is this sunshade top waterproof?
Yes, it is made of waterproof PVC Oxford fabric that effectively isolates rainwater. However, please note that it does not cover the trunk area.
What level of UV protection does the sunshade top offer?
The anti-UV tinted window blocks 99.5% of UV rays and 53.7% of infrared rays.
Can this sunshade top help reduce wind noise while driving?
Yes, it is designed to be easily disassembled for convenient storage when not in use.
Is this top compatible with the Wrangler JLU 2-door model?
No, this top is specifically designed for the 2018-2023 Wrangler JL 4-door models. Therefore, it is not compatible with the Wrangler JLU 2-door model.
Will this sunshade top protect against falling debris and insects?
Yes, it helps protect against falling debris such as bugs, rocks, and branches, as well as keeping out dirt and dust.
Other Issues
My clip is broken, what can I do?
We are very sorry to hear that the clip was broken. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will provide you proper solutions.
Thank you for your understanding and patience.
My installation parts are missing, could you please help me?
We are very sorry to hear that the parts are missing. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and missing part pictures. We will provide you proper solutions such as sending replacement parts or replacement item.
Thank you for your understanding and patience.
3 of the words have poked through and the shade doesn’t open or close good at all. HELP.
We are very sorry to hear that the parts are missing. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and missing part pictures. We will provide you proper solutions such as sending replacement parts or replacement item.
Thank you for your understanding and patience.
Sun visor is off center, needs a replacement.
We are very sorry to hear that the sun visor is off center. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and some pictures to show the problem. We will provide you proper solutions such as replacement item or refund.
Thank you for your understanding and patience.
The mechanism that makes the visor stay in place does not work. When I try to adjust it, it simply flops down. It doesnt stay in place. Can you please help me out with this problem?
We are very sorry to hear that the sun visor is not stayed in place. To ensure we can resolve this matter promptly, please get in touch with our after-sales service team at service@joytutus.com with order ID and some pictures to show the problem. We will provide you proper solutions such as replacement item or refund.
Thank you for your understanding and patience.
How can I install the sun visor?
We have installation video listing on the product page. Please check and let us know if you need further help.
