Welcome to the JoyTutus Help Center
Frequently Asked Questions
What are the dimensions of this tent when it's stored in the case?
When this tent is stored in the box, its dimensions are 66*22*25 cm.
Can I set up this tent by myself?
It is recommended that two people work together to set up this tent for easier and quicker assembly.
Is the tent suitable for winter use?
Yes, this tent is suitable for all seasons, providing good protection.
The Ground Nail are missing. Do you have ground nail available?
Please kindly contact us via service@joytutus.com with the order ID and item pictures and we will be happy to provide replacement ground nails.
Is it suitable for all SUVs?
This tent is compatible with most SUVs. Please refer to the tent dimensions of 92.5″ L x 92.5″ W x 82.7″ H to confirm compatibility.
Do I need to close the trunk when using it on rainy days?
Will this tent fit a 2023 Subaru Forester Wilderness with roof rails?
Yes, this tent will fit a 2023 Subaru Forester Wilderness with roof rails.
Can this tent be used with the 2014 Dodge Caravan?
No, this tent is not compatible with the 2014 Dodge Caravan.
Is the fly the only part that is waterproof or is the shell also waterproof?
Will this tent fit a Nissan Versa?
There is no where to hang a light or a fan. Any suggestions?
What is the length of the poles?
Main pole: length: 511cm, inner diameter: 8.5 mm.
Top pole: length: 350cm, inner diameter: 8.5 mm.
Other Issues
If my rod is damaged, where can I get the replacement?
If you found the rod damaged, please get in touch with our after-sales service team at service@joytutus.com with order ID and broken pictures. We will arrange for a replacement part to be sent to you soon.
How can I install the tent?
We have installation video listing on the product page. Please check and let us know if you need further help.
The zipper where it is attached to the body is ripped, how can I do?
If you found the zipper ripped, please get in touch with our after-sales service team at service@joytutus.com with order ID and ripped pictures. We will provide you proper solutions.
The tent looks very big, can one person install it?
Before you buy, you can watch our installation video to see if one person can install it properly. Generally, it will take a little time for one person to install it.
The installation instruction is included for quick and fast assembly. Pay attention when you install Tent Poles, check the front and rear poles are tightly connected and seamless, otherwise, the poles will be broken easily. (If during installation tent pole breaks due to improper operation, we will provide a one-time free opportunity to replace the pole.)
What's the material of this tent?
JOYTUTUS pickup truck tent is made of 210D polyester oxford, with PU2000 water-proof coating, rainproof and waterproof.
How do I know whether the pickup truck tent fits my vehicle?
The truck bed tent will fit for pickup truck with 5-6.5ft truck bed. It is mostly ompatible with F150, Ram, Silverado, Tundra, Sierra, Titan etc. Perfect with Joytutus truck air mattress for comfortable car camping, fishing, hiking, etc. If you can not find the fitment, we suggest you check the vehicle information on the product page first.
